Return Policy

At Gethnical, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully happy with your order, we are here to help. Please read our Return Policy carefully to understand the steps for returning items.

1. Eligibility for Returns

  • We accept returns on unused, unworn, and undamaged jewelry within 15 days from the date of delivery.
  • The returned product must be in its original condition, including tags, packaging, and receipt.
  • Personalized or custom-made jewelry is non-returnable, unless there is a defect or error in the product.
  • Returns will not be accepted for items that have been used, altered, or damaged due to improper care or wear.

2. Non-returnable Items

The following items cannot be returned:

  • Custom or personalized jewelry
  • Earrings (for hygiene reasons)
  • Products marked as "Final Sale"
  • Gift cards and vouchers

3. How to Initiate a Return

To request a return, please contact our customer support team at:

📧 Email: support@gethnical.com
📞 Phone: [9354560099]

Return Request Process:

  1. Provide your order number, the product name, and the reason for return.
  2. Our team will review your request and provide further instructions.
  3. If approved, we will issue a Return Authorization (RA) number along with return instructions.
  4. Do not send any returns without prior approval, as unauthorized returns may not be processed.

4. Return Shipping

  • Return shipping costs are the responsibility of the customer, except in cases where the item is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
  • Gethnical is not responsible for items lost in transit.
  • The returned product must be sent to the address provided by our customer service team with the RA number clearly marked on the package.

5. Refunds and Exchanges

Once we receive your return and inspect its condition, we will process your refund or exchange request within 7-10 business days.

Refunds:

  • If eligible, the refund will be credited to your original payment method.

Exchanges:

  • If you wish to exchange your product for a different style, color, or size, we will arrange an exchange subject to availability.
  • If the item is not available, a refund will be issued instead.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
  • We will arrange for a replacement or a full refund at no additional cost to you.
  • Please include clear photographs of the damage or defect along with your return request to speed up the process.

7. Order Cancellation

  • Orders can be canceled only before they have been dispatched.
  • Once the product has been shipped, you will need to follow our standard return process if you wish to return it.
  • To cancel an order, contact our customer service team immediately at support@gethnical.com.

8. Processing Time for Returns

  • Returns generally take 7-10 business days to be processed once received.
  • During this time, we will inspect the product to ensure it meets our return criteria.
  • Refunds or exchanges will be processed only after approval by our team.

9. Terms & Conditions

  • Returned products must not show signs of use or wear.
  • Items that do not meet our return criteria will not be eligible for a refund or exchange.
  • If a returned product is received in an unsellable condition, it will be sent back to the customer.

10. Customer Support

For any questions or concerns regarding returns, exchanges, or refunds, please contact us:

📧 Email: support@gethnical.com
📞 Phone: [9354560099]