1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for operational reasons.
- Updates will be posted on this page with the revised "Last Updated" date.
- We will take any other necessary steps required by applicable law to notify you of significant changes.
2. How We Collect and Use Your Personal Information
We collect personal information from various sources, including:
- Information you provide directly.
- Information collected automatically when you interact with our Site.
- Information received from third parties.
We use this information to enhance our Services, process orders, provide customer support, comply with legal obligations, and protect our rights and the rights of our users.
3. What Personal Information We Collect
3.1 Information We Collect Directly from You
This includes details you voluntarily submit while using our Services:
- Contact Details: Name, address, phone number, email.
- Order Information: Billing address, shipping address, payment details, email, phone number.
- Account Information: Username, password, security questions.
- Customer Support Information: Any details shared in communications with us.
Some features of our Services may require you to provide this information. If you choose not to, certain functionalities may become unavailable.
3.2 Information We Collect About Your Usage
We may automatically collect Usage Data through technologies such as cookies and tracking pixels. This includes:
- Device Information (e.g., device type, operating system).
- Browser Information.
- Network Connection Data.
- IP Address and Interaction Data.
3.3 Information We Obtain from Third Parties
We may collect information from third parties including:
- Service Providers (e.g., Shopify, for order management).
- Payment Processors (e.g., bank account, credit/debit card information for payment processing).
- Analytics and Marketing Partners (for tracking interactions with our Site and advertisements).
Any information obtained from third parties will be handled in accordance with this Privacy Policy.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
4.1 Providing Products and Services
- Processing orders and payments.
- Managing your account.
- Shipping and fulfillment.
- Handling returns and exchanges.
4.2 Marketing and Advertising
- Sending promotional offers and advertisements via email, SMS, or postal mail.
- Personalizing product recommendations and advertisements.
4.3 Security and Fraud Prevention
- Detecting and preventing fraud, unauthorized transactions, and other security risks.
4.4 Customer Support & Service Improvement
- Responding to inquiries and support requests.
- Enhancing the overall customer experience.
5. Cookies & Tracking Technologies
We use Cookies and similar tracking technologies to:
- Improve Site functionality.
- Analyze usage patterns.
- Deliver relevant advertisements.
You can control or disable Cookies through browser settings, but doing so may affect your experience on our Site.
For more details, see Shopify’s Cookie Policy.
6. How We Disclose Personal Information
We may share your personal information with:
| Category of Information | Shared With |
|---|---|
| Contact Details | Service Providers, Marketing Partners |
| Order & Account Details | Payment Processors, Fulfillment Partners |
| Usage Data | Analytics & Ad Partners |
| Geolocation Data | Security & Compliance Services |
We do not sell or share your sensitive personal information without your explicit consent.
7. Third-Party Websites & Links
Our Site may contain links to external websites operated by third parties. We are not responsible for their privacy practices.
If you visit a third-party site, we recommend reviewing their Privacy Policy and Terms of Use.
8. Children's Data
Our Services are not intended for children under 16 years of age.
If we become aware that a child has provided us with personal information, we will delete it immediately.
9. Security & Data Retention
We implement industry-standard security measures to protect your data. However, no online transmission is 100% secure.
We retain personal information based on:
- The purpose for which it was collected.
- Legal, tax, and regulatory requirements.
- Dispute resolution needs.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request Deletion of your information.
- Correct Inaccurate Data.
- Opt-Out of marketing communications.
- Restrict Processing of your data.
To exercise these rights, contact us at support@gethnical.com.
We will not discriminate against you for exercising these rights.
11. Complaints & Dispute Resolution
If you have concerns regarding our handling of your data:
- Contact Us: We will investigate and resolve your complaint.
- Regulatory Authority: If unsatisfied, you may escalate your complaint to your local data protection authority.
12. International Users
Your data may be transferred outside your home country. When required, we rely on:
- Standard Contractual Clauses (SCCs) issued by the European Commission.
- UK Data Transfer Agreements, where applicable.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: support@gethnical.com
📞 Phone: [9354560099]
📍 Address: D 286, 3rd Floor, Sushant Lok 2, Sector 56, Gurgaon, HR, 122011, India
